Privacy Policy

Introduction

There is no way around it, we have to collect your personal information and the way that we do so, what we do with that information and where we store it becomes very important. We have created this document to help you understand how we collect your information, where we store it, what we use it for, how it is protected as well as the roles that are played by those involved.

Please take the time to go through the security policy as it will help you to make necessary decisions. When you sign up at VIP Arcadia and make use of the services offered you are implicitly agreeing to the terms set out in this security policy. Your continued use of the services, serves as a continued agreement.

1. Information we collect

2. The role of cookies & analytics

3. How we use your information

4. Who we share your information with

5. The role of Third Parties

6. Public Information

7. How long we keep your information

8. How your information stored and how it is secured

9. The role of marketing

10. Transfer of information in a sale or merger

11. Minors

12. Updates to the VIP Arcadia Security Policy

13. How to Contact VIP Arcadia

1. Information we collect

There are two types of information that we collect, ‘personal’ and ‘non personal’ information.

Personal information

This is information that can identify you as an individual. This includes:

Account information

This is the information you are required to provide us with in order to open your account. This includes but is not limited to first and last name, email address, physical address, postal code and phone number. From time to time we may also make requests for additional information according to our licensing agreements or as part of anti money laundering laws.

Voluntary Information

We also gather information that you have voluntarily provided as part of creating or maintaining a relationship with you. These are small pieces of information that you may share with us about yourself through our live chat feature, emails or phone calls.

Device Information

This information is shared with us from your hardware and includes your IP address, geo location and other unique identifiers such as your Mac Address or IMEI number.

Non-Personal Information:

This is information that does not personally identify you and consists of technical information and information on your general use of the website and services, it includes statistics, game play, operating system, browser, the time spent on the site, language and your referring site. We gather this information and use it to improve our services.

Any information that includes both personal and non personal information will be treated as, stored and secured as personal information.

2. The role of cookies & analytics

We make use of cookies, a small piece of software which installs itself onto your machine. The information that the cookie stores helps us to personalise your experience and optimise our services.

These optimisations include:

Activation of special features since the cookie knows you are a returning visitor
Remembering your preferences from the last time you visited the website
Recognise your preferred language

By tracking this information we can send you relevant communications and promotions and we can make interacting with our site quicker and easier.

The types of cookies used by VIP Arcadia

Temporary cookies – these last the duration of your session and are automatically removed when you close your browser.
Persistent Cookies – these cookies remember you over multiple visits, ensuring consistency in your experience with VIP Arcadia.
Third Party cookies – these are cookies that transfer information from another website to be used on VIP Arcadia’s website. A prime example is Google Analytics which places their cookis onto our site to monitor your activity.

Cookies do not contain any of your personal information. However we do from time to time combine the information from a cookie with your personal information to highly personalise your experience at VIP Arcadia.

Cookies are easy to block and remove. Should you decide to block cookies from the VIP Arcadia website you will not be able to access many of the features we offer.

Google Analytics is one of the services that we use which make use of third party cookies. They collect information from your device giving us information about your activity on our site. Included in this information is your operating system, how many times you visit the site, which pages you visit and how long you stay on the site. This information is anonymous but when collected over a big group of players we are able to detect areas in which we can improve our offerings to our players.

To find out more about how Google uses your information take a look at the Google Analytics Terms of Use and the Google Privacy Policy.

3. How we use your information

It is necessary for us to collect personal information. We use it for a variety of purposes such as:

Creating your account at VIP Arcadia
Process transactions
Customise or improve your experience based on personal interests
Communication regarding relevant updates
Offer promotions and bonuses (see below “Marketing”);
Identify fraudulent or criminal activity
Provide customer service
Identify, investigate and report violations of policy

4. Who we share your information with

Your personal information will not be sold, shared or rented to third parties except as outlined below:

Your personal information will be shared in the following instances:

With subsidiaries of VIP Arcadia
With any companies falling under the same umbrella as VIP Arcadia and their employees
With third parties who provide services to VIP Arcadia
With auditors, lawyers or advisors who may require your personal information in their dealings with us
With investors or purchasers of either VIP Arcadia or any of its related companies.

The reasons we have for sharing your personal information include the following:

As part of necessary internal processes for example processing deposits and withdrawals
Creating reports, analysis and technical reasons
Communication, promotional or general information

When it is necessary to share your information with third parties we will only include the information that is required for them to fulfil their tasks and they will not be permitted in accordance with their agreement with VIP Arcadia to use that information for other purposes.

Personal information that you have shared with us may also be shared under the following circumstances:

To comply with a legal request
Where we believe that such disclosure is necessary to protect us or you from fraudulent activity or other security issues.
When it is required to be able to enforce VIP Arcadia’s policies or investigate the breach of these policies
Where it will be required to defend ourselves against any legal claims
To protect the rights of players, VIP Arcadia or third parties

5. The role of Third Parties

You agree that in the event that VIP Arcadia may have received your personal information from a third party that this information is bound by the security and privacy policy of the relevant third party. You also understand that accessing another website from within the VIP Arcadia’s website or while using the services offered by VIP Arcadia and subsequently disclosing personal information, that the information disclosed is governed by the relevant third party’s Privacy Policy.

You agree to not hold VIP Arcadia liable for the manner in which other websites or third parties use your personal information.

6. Public Information

The contents of VIP Arcadia’s website is public and you understand that VIP Arcadia will make every effort to publish your personal information in a way that you are unable to be identified. If, however, you voluntarily submit your personal information on a public part of the website such as a message board, you cannot hold VIP Arcadia responsible for how third parties use such information. When you publicly disclose your personal information you agree to do so at your own risk.

7. How long we keep your information

Should you be concerned about the storage of your personal information after your account is no longer active, please contact us at [email protected]. We respect your right to privacy as well as your right to have control over who has access to your personal information. Should you at any time require any updates to your personal information including complete removal, please contact us at [email protected]. The only information that we are obliged to store is your transactional history.

Please remember that, unless you request otherwise, VIP Arcadia stores the information we collect for as long as we feel is needed to provide our services and to comply with any legal obligations, enforce our agreements, and/or resolve disputes.

We reserve the right to make updates to, refresh or delete any inaccurate information at our sole discretion.

8. How your information stored and how it is secured

While we take all necessary measures to protect and safeguard your information, using the best available technology widely accepted by licensing regulations and the industry standards as a whole, preventing unauthorised use of and access to this information, you understand that we are unable to take responsibility for the actions of those who do manage to gain access through unauthorised means and who go ahead and use your personal information in an unlawful manner. VIP Arcadia is unable to guarantee that we are able to prevent such attacks.

If you do not agree that your privacy was handled as outlined in this document or if you would like to report suspicious activity, abuse or other inappropriate activity, please contact us by sending an email to [email protected].

9. The role of marketing

VIP Arcadia may from time to time use your personal details such as name, email address, physical address and telephone number to provide you with information relating to the services offered at VIP Arcadia or those offered by any members of the same group that we believe is relevant or may interest you. You may receive these communications either from us, our subsidiaries or other third parties.

In order to send you said communication, we may share your details with third parties for the sole purpose of managing the communications. Our agreement with these third parties prohibits them from using your information for other purposes that our players have not consented to. The channels through which you would receive such communications include email, SMS, post or telephonic.

At any point you may unsubscribe from receiving such communications by following the instructions within each of the channels. For example responding STOP to an SMS message or clicking the Opt Out link in an email. Personal requests via phone, chat or email to our support staff will also be honoured.

It is possible that despite opting out from marketing communications you may continue to receive emails. These emails will not be of marketing or promotional nature, they will be purely informational updating you of downtime, the status of your withdrawals or errors in processing that may have affected you.

10. Transfer of information in a sale or merger

Since your information is managed and safeguarded by a corporation, in the event of a sale of the corporation, in part or its entirety, or a merger, your personal information will stay within the corporation and will change hands in much the same way as any other asset. In the event of a sale or merger as described, those acquiring your personal information will be obliged to safeguard your information in accordance with this Security Policy.

11. Minors

The services provided by VIP Arcadia are strictly available for adults only. If you are not 21 years old or over or of legal age to gamble in your jurisdiction, you may not use any of the services offered by VIP Arcadia. Any information collected from minors may be disposed of unless it is required for any legal obligations. If you suspect that a minor has attempted to make use of VIP Arcadia’s services and has shared their personal information with us, please contact us on [email protected].

12. Updates to the VIP Arcadia Security Policy

We may, at our discretion, revise and update this policy, committing to ensure that the most recent version of this policy is published on our website. Your ongoing use of VIP Arcadia’s services after any announced updates or changes, constitutes an agreement to this policy and for this reason we encourage you to review this policy to ensure that you are in agreement with its contents.

13. How to Contact VIP Arcadia

For any questions relating to how we handle your information and which information we collect please feel free to contact us on [email protected].