Rules and regulations for gambling online are different around the world. It can be hard to keep track of the restrictions for countries and jurisdictions - we completely understand this. As long as where you live is included in the list of available countries you can see when you join VIP Arcadia, then you should be OK to crack on! However, it is your responsibility to make sure. If you have any doubts, just check the laws in your jurisdiction.

When you create an account or request a withdrawal you will be required to submit current documentation via a secure authorisation form. All verification documents that you upload will be reviewed by our Fraud Prevention Team. Our Fraud Prevention Team will notify you by email in the event that your verification documents are denied, or if extra documentation is required. Contact Us if you don't get an email back within 72 hours of uploading your documents.

We all forget our login details at times. If this happens to you, don't worry. Click the LOGIN button in the right-hand sidebar, then use the FORGOTTEN PASSWORD button. This will ask for the email address connected to the account, so enter that and instructions will be sent by email. For your user name, get in touch with us so we can assist.

You might be struggling to access your VIP Arcadia account for a variety of reasons. These include fraud prevention, self-exclusion and making multiple failed attempts to login. These are all reasons why a VIP Arcadia account may be banned, locked or suspended. If you're sure your login details are right but you cannot get access to your VIP Arcadia account, you should Contact Us.

Right now, we do not offer a demo mode or fun money option at VIP Arcadia. This is solely so we can offer an elite experience to our valued VIP customers. You can, though, try out playing at VIP Arcadia before making a deposit by making the most of our no deposit required Welcome Promotion.

You can find your game history at VIP Arcadia through the cashier. Once in the cashier, click 'My Account' and select the 'Account History' option. Enter your dates and hit SEARCH.

New VIP Arcadia games are always posted to our Promotions page. We also send regular updates via email to all active members at VIP Arcadia. In the event that you haven't been getting these messages and want to make sure you do, Contact Us and we will sort that out for you.

Sure, of course they are! We offer games from one of the world's oldest, most reliable games developers, Realtime Gaming. Reviews of our games are carried out regularly in order to maintain their licenses and make sure Fair Gaming Practices are being followed. VIP Arcadia works best when all of our valued customers are having a good time. One way that we do that is by ensuring that the games pay out properly.

All the best ones! The chances are your preferred option is included. We have several options to make deposits, with a few different currencies also available, including EUR and AUD of course. Some of the deposit options currently offered at VIP Arcadia are as follows:

1. Debit and Credit Cards
2. Neosurf
3. Bitcoin

We make sure that we update this list regularly with new methods added, so check back to see if any changes have been made. More information about VIP Arcadia deposit and withdrawal options is available on our Deposits & Payments page. You can always Contact Us as well.

Here at VIP Arcadia, deposits that have been approved should go straight into your VIP Arcadia account with no delay. In the event of a deposit being made and not being credited to your VIP Arcadia account, do not hesitate to Contact Us. Then, we can look into it and find an answer to the problem with the deposit you have made.

No, sorry. We cannot allow you to use a credit card that is registered to someone else as we need to prevent fraud and protect the rest of our players here at VIP Arcadia. When you sign up, you will have to verify your account by providing matching information. If you sign up with another credit card then you will not be able to cash out any winnings associated with your account.

The following withdrawal options are currently available at VIP Arcadia:

1. Wire Transfers/EFT
2. Bitcoin

We are working hard to expand the payment options that we have available for our VIPs. Keep checking back to this page regularly as the list will be updated as soon as options are added.

We know our VIPs value fast payments so we aim to review and approve your winnings within 7 - 10 business days. To avoid delays please be sure to follow the link to upload your documents. During the withdrawal process, payments will be sent on to third-party processors. After this, it is down to them how long it will take for the cash to get to you. Here are some estimates for how long you can expect to be waiting, though:

1. Wire Transfer/EFT – 7-10 business days
2. Bitcoin – 3 business days

At this point we should note that you can only process payments using methods you have to deposit with in the past while using your VIP Arcadia account. This applies for all methods excluding Wire Transfer/EFT payments. More detailed information on banking policies at VIP Arcadia is available on our Deposits & Payments page, so check that out. And if you have any questions, you can Contact Us.

Two types of bonuses are typically offered to players at VIP Arcadia:

Deposit Bonuses:

For redeem a deposit bonus you need to make a cash deposit. There are usually wagering requirements attached and the money will not be withdrawable until you fulfil all of the necessary conditions. All of our VIP Arcadia promotions display clearly the wagering requirements that are included and what games are allowed to be played. Contact Us if you have any questions about a specific offer that we have here at VIP Arcadia. More generally, check out our Terms & Conditions page for details on wagering.

Free Bonuses:

Another top perk of playing with us right here at VIP Arcadia is that we offer free bonuses, free spins and coupon codes regularly. These usually come with some wagering requirements and are also not withdrawable until the conditions are all met. All of our VIP Arcadia promotions might have different details, but they will always be clearly displayed. Contact Us if you have a question about a specific VIP Arcadia promotion or bonus.

There are a variety of reasons why a coupon request might be denied by VIP Arcadia. This can include that the code has expired, or that you do not meet the required VIP level for the offer. If you want to check why your coupon was denied as you feel it was a mistake, Contact Us.

VIP Arcadia takes protecting your personal and payment information very seriously. This means that we keep them as secure as the highest industry standards allow. If you want more information on how we collect, store, and use your data, check out our Privacy Policy here.

Verification documentation is needed so that we can confirm that you are who you say you are. This protects both the casino and the rest of our players at VIP Arcadia. Follow the link to submit your documentation. More information on how we collect, store, and use your data is available in our Security Policy, so check it out.